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Contact Support

If you encounter technical issues, require assistance, or have questions about our services, please reach out directly:

Email Support: support@elchaigroup.com

Ticket System: Submit a Support Ticket (link to your ticket submission portal if available)

Support Hotline: [+ (country code) (phone number)] (if applicable)

Troubleshooting & FAQs

Below are answers to frequently asked questions to help resolve common issues quickly:

Documentation & Helpful Guides

Explore comprehensive documentation and tutorials created by our experts:

  • Beginners’ Guide to the Metaverse
  • Setting Up and Securing Your Crypto Wallet
  • Integrating Your Brand into the Metaverse
  • Understanding Real Estate Tokenization
View All Documentation

Expected Response Time

We aim to respond to all support inquiries swiftly:

  • General Inquiries: Within 24 hours (business days)
  • Technical Support: Within 12 hours
  • Urgent Issues & Premium Clients: Within 4 hours

Our dedicated support team operates from Monday to Friday (9 AM to 6 PM local time)